Technical Support Specialist - Articulated / Rigid Haulers - Remote

Overview

SMT GB is searching for a Technical Support Specialist focused on Articulated and Rigid Haulers to join our expert team. In this critical role, you will provide specialized technical support and guidance on our range of articulated and rigid hauling equipment. Your expertise will help ensure our customers receive exceptional service and experience optimal performance from their machinery.

In Short

• Manage aftermarket product quality issues and collaborate with the Product Company
• Oversee technical applications for product lines
• Disseminate information effectively to internal staff and customers.
• Ensure an efficient technical help desk is maintained.
• Assist in fault diagnosis activities.
• Compile evidence to drive quality improvements and service fixes.
• Initiate and monitor product improvement campaigns.
• Contribute to new product introductions and analysis.
• Conduct site and customer visits for technical support.
• Ensure all internal and external training needs are identified and met.
• Support Sales Support staff on technical specifications and modifications.

Requirements

• Experience in technical support roles
• Strong knowledge of articulated and rigid haulers
• Excellent communication skills
• Problem-solving abilities
• Ability to work collaboratively
• Experience with quality management processes
• Willingness to travel for site visits
• Technical training experience
• Ability to analyze technical specifications
• Customer-focused mindset

Benefits

• Competitive salary
• Opportunities for professional development
• Supportive team environment
• Access to the latest technology and tools
• Health and wellness programs
• Flexible working arrangements
• Company events and team-building activities
• Employee recognition programs
• Comprehensive benefits package
• Potential for career advancement