Support Engineer - Level 2 - Remote

Overview

The Support Engineer - Level 2 role at Smile Digital Health involves maintaining and developing software components for a leading health data platform, ensuring effective delivery and interoperability of healthcare data.

In Short

• Maintain and develop core software components of the Smile Digital Health product.
• Work closely with various teams to gather product requirements.
• Provide Tier 2 issue support, including after-hours on-call rotation.
• Analyze requirements and propose technical solutions.
• Collaborate with support and development teams to resolve customer issues.
• Mentor Tier 1 Service Desk staff and junior developers.
• Participate in major incident response teams.
• Ensure documentation is up-to-date.
• Research new technologies for existing modules.
• Advise on good technical design and industry trends.

Requirements

• 5+ years of software development experience.
• Post-secondary education in computer science or related field.
• Experience with software application development and testing practices.
• Knowledge of HL7 (V2, FHIR) is an asset.
• Familiarity with Hibernate, Spring, REST web services, and Git.
• Experience with databases like Postgres.

Benefits

• Opportunity to work in a fast-paced, innovative health tech environment.
• Contribute to improving global health through technology.
• Collaborative team culture.
• Professional development and mentoring opportunities.
• Flexible working conditions.