Level 2 Support Engineer - Remote

Overview

As a Level 2 Support Engineer at Wealth.com, you will provide advanced technical support to resolve complex product issues, collaborating with the Support Team and Customer Success Managers to ensure customer satisfaction.

In Short

• Deliver advanced technical support for escalated product issues.
• Collaborate with engineering teams to resolve complex issues.
• Utilize log management tools for root cause analysis.
• Monitor and troubleshoot cloud-based systems.
• Triage and manage issues using GitHub and Jira.
• Document technical findings and resolutions.
• Serve as a liaison between support and engineering teams.
• Minimum 2 years of experience in a technical support role.
• Strong problem-solving and communication skills required.
• Bachelor’s degree in Computer Science or related field preferred.

Requirements

• Proficiency in log analysis and database management.
• Experience with cloud technologies and monitoring tools.
• Familiarity with DevOps practices and CI/CD pipelines is a plus.
• Ability to execute complex database queries.
• Relevant certifications (e.g., AWS, Google Cloud) are a bonus.

Benefits

• Work in a collaborative and supportive culture.
• Be part of a certified Great Place to Work.
• Opportunity to work with cutting-edge technology.
• Dynamic and rapidly growing startup environment.
• Innovative team recognized for excellence.