Level 3 Support Engineer - Remote

Overview

As a Level 3 Support Engineer, you will be responsible for delivering high-quality, hands-on technical support and project-based services to our clients, requiring strong problem-solving skills and a deep understanding of managed IT environments.

In Short

• Deliver high-quality technical support and services.
• Troubleshoot and resolve complex technical issues.
• Provide advanced support for Microsoft Windows and Cloud environments.
• Maintain and support networks and cybersecurity technologies.
• Conduct root cause analysis and problem management.
• Implement change management processes.
• Design and implement automation solutions.
• Support project implementation and documentation.
• Stay updated with IT trends and technologies.
• Collaborate with teams to streamline processes.

Requirements

• Bachelor’s Degree in Information Technology or equivalent.
• Strong knowledge of networking, cloud computing, and cybersecurity.
• Advanced technical knowledge of Microsoft Windows and Microsoft 365.
• Experience with network troubleshooting.
• Knowledge of virtualization environments.
• Proficiency in PowerShell and/or Python scripting.
• Certifications in Cisco and Microsoft Azure.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively.

Benefits

• Opportunity to work with cutting-edge technologies.
• Engagement in diverse projects.
• Professional development opportunities.
• Collaborative work environment.
• Potential for career growth.