Software Support Engineer - Level 3 - Remote

Overview

Dematic is seeking a dedicated Professional (Level 3) Software Support Engineer to deliver remote, second level customer support within Dematic's Global Software Organization.

In Short

• Provide remote customer support for software issues.
• Work Monday through Friday, 8:00 AM EST - 5:00 PM EST.
• Assist project and technical engineers in system integration.
• Troubleshoot server hardware, Ethernet networks, and peripherals.
• Participate in on-call rotation during non-business hours.
• Travel approximately 5% to different customer locations.
• Work closely with first level technicians and software engineers.
• Participate in application quality testing.
• Provide specified technical support to customers on-site.
• Review Sales and Estimating Functional Specification documentation.

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, or related field.
• At least 2 years' experience in software, network and/or hardware engineering.
• Experience with Oracle databases and MS SQL Database.
• Knowledge of Windows operating systems.
• Innovative thinkers and extraordinary teammates are encouraged.
• Self-starters committed to personal growth and continuous learning.
• Future leaders looking to build a career driven by passion.

Benefits

• Career Development opportunities.
• Competitive Compensation and Benefits.
• Pay Transparency.
• Global Opportunities for career advancement.