Level 2 / Level 3 Support Engineer - Remote

Overview

The Level 2-3 Engineer role is a generalized support role, working closely with two IT Engineers in Australia. The role will entail a mixture of dealing with automated tickets via RMM and client-initiated tickets. The primary responsibility of the role is to provide desktop, server, network and cloud infrastructure support to various clients.

In Short

• Provide desktop, server, network, and cloud infrastructure support.
• Handle automated and client-initiated tickets.
• Manage user onboarding and offboarding.
• Configure and manage Microsoft 365 services.
• Focus on Cyber Security and vulnerability management.
• Perform Windows and Linux system administration.
• Utilize PowerShell scripting for automation.
• Work with networking equipment like switches and routers.
• Ensure backups and managed printer services are operational.
• Collaborate with a team of IT professionals.

Requirements

• Minimum of 3+ years in a managed services provider environment.
• Valid Microsoft Certifications are highly regarded.
• Experience with PowerShell scripting.
• Understanding of networking, domain names, and DNS.
• Proficient in Microsoft 365 Administration.
• Familiarity with IT service management tools.
• Excellent communication and time management skills.
• Ability to multitask in a fast-paced environment.
• Customer-focused with a professional approach.
• Self-starter with the ability to work autonomously and collaboratively.

Benefits

• Opportunity to work with a diverse client base.
• Dynamic work environment with a focus on professional growth.
• Collaborative team atmosphere.
• Access to training and certification opportunities.
• Flexible working arrangements.