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Senior Implementation Specialist - Remote

Posted 12 hours ago
All others
Full Time
Costa Rica

Overview

As a Senior Implementation Specialist at Smartsheet, you will guide engagement and product adoption for launch customers, ensuring they receive the best experience and driving faster adoption and retention rates.

In Short

  • Lead multiple concurrent engagements for Smartsheet implementation.
  • Collaborate with stakeholders to manage timelines and scope.
  • Design and build Smartsheet solutions for customer needs.
  • Maintain deep technical knowledge of Smartsheet products.
  • Identify expansion opportunities with customer user bases.
  • Advise on best practices for platform capabilities.
  • Meet or exceed KPI targets.
  • Implement packaged solutions efficiently.
  • Mentor team members to enhance customer adoption.
  • Navigate customer conversations to build trusted relationships.

Requirements

  • Bachelor's degree or equivalent work experience (3-5 years).
  • Experience in SaaS application configuration and implementation.
  • Project management skills including timeline and scope management.
  • Strong foundation in spreadsheet formulas.
  • Experience translating business requirements into SaaS solutions.
  • Excellent communication skills.
  • Problem-solving and risk resolution experience.
  • Ability to build relationships and communicate effectively.
  • Passion for web-based technologies.
  • Experience with Agile methodologies.

Benefits

  • Flexible working options.
  • Opportunity to work in a dynamic environment.
  • Support for personal and professional growth.
  • Inclusive workplace culture.
  • Impactful work that stretches your abilities.
Smartsheet logo

Smartsheet

Smartsheet is a technology company dedicated to empowering teams through innovative project management and workflow automation solutions. With a focus on user-friendly, no-code tools, Smartsheet aims to revolutionize the way the world works. The company fosters a diverse and inclusive environment, welcoming individuals from various backgrounds and experiences. Smartsheet is committed to creating a workplace where everyone can make a difference and contribute to the company's mission of transforming work processes globally.

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