Senior Implementation Specialist - Remote

Overview

As a Senior Implementation Specialist at Smartsheet, you will guide engagement and product adoption for launch customers, ensuring they receive the best experience and driving faster adoption and retention rates.

In Short

• Lead multiple concurrent engagements for Smartsheet implementation.
• Collaborate with stakeholders to manage timelines and scope.
• Design and build Smartsheet solutions for customer needs.
• Maintain deep technical knowledge of Smartsheet products.
• Identify expansion opportunities with customer user bases.
• Advise on best practices for platform capabilities.
• Meet or exceed KPI targets.
• Implement packaged solutions efficiently.
• Mentor team members to enhance customer adoption.
• Navigate customer conversations to build trusted relationships.

Requirements

• Bachelor's degree or equivalent work experience (3-5 years).
• Experience in SaaS application configuration and implementation.
• Project management skills including timeline and scope management.
• Strong foundation in spreadsheet formulas.
• Experience translating business requirements into SaaS solutions.
• Excellent communication skills.
• Problem-solving and risk resolution experience.
• Ability to build relationships and communicate effectively.
• Passion for web-based technologies.
• Experience with Agile methodologies.

Benefits

• Flexible working options.
• Opportunity to work in a dynamic environment.
• Support for personal and professional growth.
• Inclusive workplace culture.
• Impactful work that stretches your abilities.