Senior Implementation Specialist - Remote

Overview

As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes.

In Short

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met
• Mentor and coach junior Client success engineers
• Drive cross-functional initiatives that improve internal processes and workflows
• Develop technical enablement resources for onboarding and education
• Communicate complex technical concepts clearly to stakeholders

Requirements

• 3+ years of experience in a client-facing technical role within SaaS
• Fluent in both written and spoken English
• Deep experience with product data feed formats and FTP protocols
• Advanced expertise in REST and SOAP API integrations
• Strong working knowledge of Excel and HTML
• Excellent problem-solving and time management skills
• Strong communication and presentation skills
• Proven ability to document processes and create technical materials
• Ability to thrive in a fast-paced environment

Benefits

• Medical, dental and vision benefits
• A 6% 401(k) match
• Competitive time off package
• 12 weeks primary caregiver leave
• Accident and critical illness insurance
• Pet insurance
• Legal assistance and identity theft insurance
• Life insurance 2x salary
• Access to the Calm app
• Tuition assistance