Senior Implementation Specialist - Remote

Overview

As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes.

In Short

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met
• Mentor and coach junior Client success engineers
• Drive cross-functional initiatives that improve internal processes and client engagement practices
• Develop technical enablement resources to support onboarding and education
• Communicate complex technical concepts clearly to stakeholders

Requirements

• 3+ years of experience in a client-facing technical role within SaaS
• Fluent in both written and spoken English
• Deep experience with product data feed formats and FTP protocols
• Advanced expertise in REST and SOAP API integrations
• Strong working knowledge of Excel and HTML
• Excellent problem-solving and time management skills
• Strong communication and presentation skills
• Proven ability to document processes and create technical enablement materials
• Ability to thrive in a fast-paced environment

Benefits

• Medical, Dental and Psychology benefits
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO
• Remote Working Stipend: €40/month
• Access to tools to support your wellbeing
• Professional development stipend
• Charitable contribution match per team member