Customer Success Manager II, Enterprise - Remote

Overview

Smartsheet is looking for a Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth.

In Short

• Manage large enterprise accounts to improve customer satisfaction and retention.
• Perform initial onboarding and ensure ongoing customer engagement.
• Develop and execute a data-driven enablement strategy.
• Provide guidance and best practices for product usage.
• Conduct periodic customer success reviews.
• Use usage patterns to increase customer satisfaction.
• Collaborate with Sales and Professional Services teams.
• Provide insights to Product Management and Marketing.
• Exceed performance targets related to retention and growth.
• Other duties as assigned.

Requirements

• 3+ years of Customer Success or Account Management experience.
• Ability to explain technical subjects to non-technical personnel.
• Strong relationship-building skills with customers and stakeholders.
• Experience with diverse customer accounts.
• Passion for web-based technologies and understanding Smartsheet.
• Bachelor's degree or equivalent experience.
• Willingness to travel as needed.
• Authorization to work in the U.S.

Benefits

• 100% employer-paid premiums for medical/vision/dental.
• 401k Match for future savings.
• Monthly stipend for work and productivity support.
• Flexible Time Away Program and Sick Time Off.
• Life insurance and disability plans.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Paid Volunteer Day for community support.
• Access to professional development resources.
• Teleworking options from any registered location in the U.S.