Customer Success Manager II, Enterprise - Remote

Overview

As a Customer Success Manager in our Enterprise team, you will be part of a team managing some of the world’s biggest and most recognizable brands.

In Short

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
• Drive feature adoption by building a shared Success Plan with your customers
• Drive customer advocacy by building strong customer relationships
• Proactively analyze your customer product usage to identify opportunities and risks
• Maintain ongoing regular contact with your customers
• Advocate for your customers, soliciting and synthesizing customer product feedback
• Provide continuing education for customers to maximize product usage
• Work with Onboarding Managers and other Customer Success Partners

Requirements

• Passionate about customer success
• Excellent communicator with exemplary written and verbal communication skills
• Experience working with medium and large technology companies
• Proven track record in customer success
• Experience managing complex accounts or projects
• High level of intellectual curiosity
• Excellent time management skills
• Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, etc.
• 2-5 years relevant experience in Customer Success or related areas

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing
• Community engagement opportunities
• Employee Resource Groups
• Collaborative, transparent, and fun culture