Email Deliverability Consultant - Remote

Overview

As an Email Deliverability Consultant at Braze, you will be part of a customer-facing team, providing support and strategies to improve customers' email programs.

In Short

• Provide deliverability support to customers and internal teams.
• Manage and prioritize incoming tickets for troubleshooting.
• Service a portfolio of assigned customers.
• Conduct investigations and audits into email practices.
• Assist with blocklists and spam traps.
• Monitor customer email metrics.
• Provide analysis on performance quality measurements.
• Develop long-term deliverability strategies.
• Participate in strategic projects for process improvement.
• Collaborate with multiple teams to enhance customer experience.

Requirements

• 2-3 years of experience in deliverability services.
• Competency in deliverability concepts.
• Strong customer management skills.
• Knowledge of industry best practices.
• Ability to present deliverability issues clearly.
• Strong communication and interpersonal skills.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, and vision plans.
• Professional development support.
• Opportunities for community involvement.
• Collaborative and fun company culture.