Customer Success Manager II, Enterprise - Remote

Overview

As a Customer Success Manager in our Enterprise team, you will manage relationships with some of the world’s biggest brands, ensuring they achieve their objectives with Braze.

In Short

• Own client renewals, retention and net retention targets.
• Be the main point of contact and trusted advisor for customers.
• Partner with Account Executives to enhance customer experience.
• Drive feature adoption through shared Success Plans.
• Build strong customer relationships and drive advocacy.
• Analyze customer product usage to identify opportunities.
• Maintain regular contact with customers through various communications.
• Advocate for customers by synthesizing feedback for product development.
• Provide education to maximize product usage and identify upsell opportunities.
• Coordinate with other teams to ensure seamless customer support.

Requirements

• Passion for customer success and helping clients achieve goals.
• Proven track record in customer success.
• Excellent written and verbal communication skills.
• Experience with medium and large technology companies.
• Strong relationship-building skills.
• High level of intellectual curiosity.
• Experience managing complex accounts or projects.
• Excellent time management skills.
• Domain knowledge in SaaS, Mobile, APIs, or Marketing Automation.
• 2-5 years of relevant experience in Customer Success or Project Management.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability plans.
• Family services including fertility benefits and parental leave.
• Professional development opportunities.
• Curated in-office employee experience.
• Opportunities for community involvement.
• Supportive Employee Resource Groups.
• Collaborative and fun work culture.