Customer Success Manager II, Enterprise - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Manage a set of large enterprise accounts.
• Improve customer satisfaction, application engagement, and retention.
• Act as the primary contact for customers.
• Perform onboarding of enterprise level customers.
• Develop territory plans with cross-functional teams.
• Execute data-driven enablement strategies.
• Conduct periodic customer success reviews.
• Provide expert guidance on using Smartsheet.
• Identify new opportunities for customer engagement.
• Maintain high retention and growth rates.

Requirements

• 3+ years of Customer Success or Account Management experience.
• Ability to explain technical subjects to non-technical personnel.
• Strong relationship-building skills with customers.
• Experience with diverse customer accounts.
• Passion for web-based technologies.
• Bachelor's degree or equivalent experience.
• Willingness to travel as needed.
• Authorization to work in the U.S.

Benefits

• 100% employer-paid health premiums.
• 401k Match program.
• Monthly productivity stipend.
• Flexible Time Away Program.
• Life insurance and disability coverage.
• 12 paid holidays annually.
• Parental Leave up to 24 weeks.
• Paid Volunteer Day.
• Access to professional growth opportunities.
• Company funded perks and discounts.