Customer Success Manager II, Brandfolder - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Manage a set of commercial accounts for Brandfolder's Digital Asset Management product.
• Engage with customers to drive meaningful business outcomes.
• Maintain high customer renewal rates through ongoing engagement.
• Deliver engagement programs to maintain high customer satisfaction.
• Provide a consultative approach to customers regarding DAM best practices.
• Liaise with internal stakeholders to advocate for customer needs.
• Analyze usage data to forecast risk and opportunities.
• Exceed performance targets including quarterly MBOs and renewal rates.
• Negotiate and manage contract downgrades with decision-makers.
• Log meeting notes and key engagements in Gainsight.

Requirements

• 3+ years of experience in Customer Success or Account Management in SaaS.
• Outstanding task management skills across varied responsibilities.
• Passion for web-based technologies and understanding of Brandfolder's use cases.
• Experience with creative software tools is a plus.
• Willingness to travel periodically based on business needs.
• Authorization to work in the U.S. for any employer.

Benefits

• 100% employer-paid health, dental, and vision coverage options.
• 401k Match to help you save for your future.
• Flexible Time Away Program and Sick Time Off.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Opportunities for professional growth and development.
• Company Funded Perks including a counseling membership.
• Teleworking options from any registered location in the U.S.