IT Systems Administrator - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Administration, maintenance, and support of several SaaS platforms
• Support the existing SaaS products as its user base and functionality grows
• Provide escalated systems support for Service Desk, problem resolution, and mentoring
• Develop scripts and tools for automations of routine tasks
• Conduct in-depth technical investigations
• Monitor system usage to ensure capacity meets growth requirements
• Collaborate on new IT programs to improve performance
• Create knowledge base content and review existing documentation
• Perform additional duties as assigned

Requirements

• 2+ years of experience in a production Windows and Linux environment
• Excellent customer service skills
• Ability to manage multiple projects simultaneously
• Experience with OKTA and OKTA Workflows
• Familiarity with compliance standards (SOX, HIPAA, PCI)
• Experience with PowerShell and other scripting languages
• Knowledge of internet protocols, firewalls, and VPN
• Understanding of ITIL/ITSM concepts
• Experience with FreshService ITSM
• Legally eligible to work in the U.S.

Benefits

• 100% employer-paid medical/vision and dental coverage
• 401k Match
• Monthly stipend for work and productivity support
• Flexible Time Away Program
• Life insurance and disability plans
• 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day
• Opportunities for professional growth
• Company Funded Perks