Business Systems Administrator - AI Solutions - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Partner with leaders to implement and maintain AI solutions.
• Assist in developing an AI strategy for technical support.
• Lead the development of reports and data analytics.
• Analyze AI model functionality for improvements.
• Collaborate to create reporting for business decisions.
• Develop best practices for AI usage and maintenance.
• Drive programs to enhance efficiency in the support organization.
• Other duties as assigned.

Requirements

• Bachelor’s degree in a relevant field.
• 8+ years of experience in technology or support roles.
• Strong understanding of language processing and machine learning.
• Experience with large language models and AI prompts.
• Proficiency in Python for automation tasks.
• Analytical thinking for data-driven decisions.
• Strong organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Proactive and solution-oriented mindset.
• Strong communication skills with executives.
• Knowledge of APIs and monitoring tools is a plus.

Benefits

• 100% employer-paid medical/vision/dental coverage.
• 401k Match for future savings.
• Monthly stipend for work productivity.
• Flexible Time Away Program and Sick Time Off.
• Life insurance and disability plans.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day.
• Opportunities for professional growth.
• Company Funded Perks and discounts.
• Teleworking options from any registered location in the U.S.