Customer Success Specialist - English & Other Languages - Remote

Overview

At SiteMinder, we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

In Short

• Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue.
• Quickly develop rapport with customers over the phone and guide them to adopt our products.
• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs.
• Meet KPIs related to revenue expansion and customer adoption scores.
• Manage your pipeline and performance to SLAs and KPIs.

Requirements

• Have a genuine passion for sales, customer success and providing great customer experiences.
• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English & other languages or Mandarin is a plus.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.

Benefits

• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.