Customer Onboarding Specialist (Bahasa & English) - Remote

Overview

As a Customer Onboarding Specialist at SiteMinder, you will provide software training to hotel customers to help them understand how to use the products and benefit from all its features.

In Short

• Provide software training to hotel customers via video.
• Prepare customers for core product implementation.
• Deliver high standard customer training via telephone or Skype.
• Communicate support procedures to ensure customer satisfaction.
• Take ownership of customer issues and resolve them.
• Sound written and verbal communication skills in Bahasa & English.
• Proven customer service experience with a passion for premium service.
• Tech-savvy with sound knowledge of technology.
• Goal-oriented with a focus on customer experience.
• Experience in the hotel industry or SaaS is a plus.

Requirements

• Strong communication skills in Bahasa & English.
• Proven customer service experience.
• Tech-savvy with good technology knowledge.
• Goal-oriented mindset focused on customer satisfaction.
• Experience in hotel industry or SaaS is advantageous.

Benefits

• Equity packages and cash bonuses.
• Remote working model.
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study, and volunteering leave.
• Sponsored social clubs and team events.
• Employee Resource Groups for connection and involvement.
• Investment in personal growth and training.