Junior Customer Support Engineer - German Speaking - Remote

Overview

SimScale is a cloud-based simulation platform that opens up new possibilities for engineers, designers, scientists, and architects. The user-friendly, fully browser-based interface allows access to a variety of simulation types, including structural mechanics, fluid dynamics, and thermodynamics.

In Short

• Join as a Junior Customer Support Engineer in the EMEA region.
• Support users in overcoming challenges in engineering with CFD, FEA, and EM simulations.
• Work closely with the Customer Success Team.
• Assist in technical support for existing and new customers.
• Create engaging visuals and training materials.
• Provide customer feedback to influence product development.
• Collaborate with Engineering, Product Management, and Customer Success teams.
• Passion for simulation and customer support is essential.
• Residence in or near the CEST time zone is preferred.
• Fluent in English and German at C1+ level.

Requirements

• Degree in Engineering or related field, ideally with a focus on CFD, FEA, or EM.
• Initial work experience in a CAD/CAE software company is advantageous.
• Excellent communication skills and social competence.
• Strong time management and prioritization skills.
• Fluent in English and German at C1+ level.

Benefits

• Motivated, supportive team with unlimited development opportunities.
• Quick responsibility through active participation in projects.
• Diverse, inclusive work environment with colleagues from over 35 countries.
• Flexible working hours and the possibility to work remotely from anywhere.
• Attractive health benefits and comprehensive wellbeing offerings.
• Free lunches in the office or vouchers for remote employees.
• Health-promoting offers, including discounted gym memberships.
• Individual development through training and language courses.
• Team events and opportunities to shape ESG and DE&I initiatives.
• Exciting team challenges and competitions for fun and team spirit.