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Junior Customer Support Engineer - German Speaking - Remote

Posted 4 weeks ago
SimScale logo

SimScale

Customer Service
Full Time
Germany

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Overview

SimScale is a cloud-based simulation platform that opens up new possibilities for engineers, designers, scientists, and architects. The user-friendly, fully browser-based interface allows access to a variety of simulation types, including structural mechanics, fluid dynamics, and thermodynamics.

In Short

  • Join as a Junior Customer Support Engineer in the EMEA region.
  • Support users in overcoming challenges in engineering with CFD, FEA, and EM simulations.
  • Work closely with the Customer Success Team.
  • Assist in technical support for existing and new customers.
  • Create engaging visuals and training materials.
  • Provide customer feedback to influence product development.
  • Collaborate with Engineering, Product Management, and Customer Success teams.
  • Passion for simulation and customer support is essential.
  • Residence in or near the CEST time zone is preferred.
  • Fluent in English and German at C1+ level.

Requirements

  • Degree in Engineering or related field, ideally with a focus on CFD, FEA, or EM.
  • Initial work experience in a CAD/CAE software company is advantageous.
  • Excellent communication skills and social competence.
  • Strong time management and prioritization skills.
  • Fluent in English and German at C1+ level.

Benefits

  • Motivated, supportive team with unlimited development opportunities.
  • Quick responsibility through active participation in projects.
  • Diverse, inclusive work environment with colleagues from over 35 countries.
  • Flexible working hours and the possibility to work remotely from anywhere.
  • Attractive health benefits and comprehensive wellbeing offerings.
  • Free lunches in the office or vouchers for remote employees.
  • Health-promoting offers, including discounted gym memberships.
  • Individual development through training and language courses.
  • Team events and opportunities to shape ESG and DE&I initiatives.
  • Exciting team challenges and competitions for fun and team spirit.

Translated from German

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