Remote Otter LogoRemoteOtter

Senior Customer Support Engineer - Remote

Posted 2 weeks ago

Overview

As the amount of biomedical data types and scale continues to grow, old ways of working with data hold back the pace of progress — fragmented data, overwhelming omics, complex manual work, analysis backlogs, friction in secure collaboration, and barriers to distributing workflows. We had a conviction about how to move us closer to a future of precision medicine by making it ten times faster and one-tenth the cost to generate knowledge, develop better treatments, and improve patient outcomes.

And so Manifold began its journey. We are a health research infrastructure company that enables researchers to focus on the high-impact research that matters most, by taking care of all the other stuff that gets in the way.

In Short

  • Provide timely, professional resolution to customer technical questions and issues.
  • Troubleshoot and resolve issues by diagnosing root causes.
  • Complete customer configuration and engineering support tasks.
  • Proactively monitor system health and performance metrics.
  • Be an expert on Manifold’s product suite.
  • Collaborate with cross-functional teams to improve customer satisfaction.
  • Help scale Manifold’s support function.
  • Continually improve the customer experience through feedback.

Requirements

  • 2 to 5 years of experience in a customer-facing support or engineering role in a SaaS environment.
  • Experience with the rapid pace of high-growth, early stage companies.
  • Passion for working with customers and resolving their issues.
  • Ability to distill complex technical concepts to end users.
  • Curiosity and resourcefulness in problem solving.
  • Ability to work well as part of a team.
  • Bachelor’s degree preferred, but not required.

Benefits

  • Opportunity to work in a fast-growing company.
  • Be part of a team that impacts healthcare research.
  • Collaborative work environment.
  • Professional development opportunities.

Similar Jobs:

Vercel logo

Senior Customer Support Engineering - Remote

Vercel

9 weeks ago

Vercel is seeking a Senior Customer Support Engineer to assist customers with technical issues and improve internal tooling.

Customer Support
Frontend Development
Next.js
React
India
Full-time
Customer Service
Vercel logo

Customer Support Engineer - Remote

Vercel

4 days ago

Join Vercel as a Customer Support Engineer to assist customers with technical issues and improve their experience with the platform.

Customer Support
Frontend Development
Next.js
React
Worldwide
Full-time
Customer Service

h2o.ai

Customer Support Engineer - Remote

h2o.ai

1 week ago

Join H2O.ai as a Customer Support Engineer to provide technical support and optimize MLOps workflows for customers.

Kubernetes
MLOps
Python
Terraform
India
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

2 weeks ago

Join VAST Data as a Customer Support Engineer and be a key contributor in a fast-growing AI infrastructure company.

Customer Support
Technical Support
Linux
Networking
USA
Full-time
Customer Service
VAST Data logo

Customer Support Engineer - Remote

VAST Data

2 weeks ago

Join VAST Data as a Customer Support Engineer to provide technical support and build customer relationships in the AI infrastructure space.

Customer Support
Technical Support
Linux
Networking
NC, USA
Full-time
Customer Service