Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services.
In Short
Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.
Requirements
3+ years experience in a highly technical support role.
Frontend development experience with Next.js.
Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
Exceptional communication skills.
Experience with incident management and procedural communication.
Comfortable working with a fully remote, globally distributed team.
Availability to work within a weekend and on-call rota.
Benefits
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.