Senior Customer Support Engineering - Remote

Overview

Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services.

In Short

• Solving interesting cases for Vercel customers.
• Troubleshooting customer issues alongside our engineering team.
• Working with other Vercel teams to provide advice and assistance, both internally and externally.
• Developing and improving internal tools alongside engineering.
• Specializing in a few product areas and owning that within the team.
• Improving existing, and identifying new, internal documentation, processes and policies.
• Assisting Customer Success Managers with Enterprise requests.

Requirements

• 3+ years experience in a highly technical support role.
• Frontend development experience with Next.js.
• Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
• Exceptional communication skills.
• Experience with incident management and procedural communication.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.

Benefits

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.