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Senior Customer Support Engineering - Remote

Posted 9 weeks ago

Overview

Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services.

In Short

  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.

Requirements

  • 3+ years experience in a highly technical support role.
  • Frontend development experience with Next.js.
  • Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
  • Exceptional communication skills.
  • Experience with incident management and procedural communication.
  • Comfortable working with a fully remote, globally distributed team.
  • Availability to work within a weekend and on-call rota.

Benefits

  • Great compensation package and stock options.
  • Inclusive Healthcare Package.
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
  • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
  • Remote Friendly - Work with teammates from different time zones across the globe.
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

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