Enterprise Customer Success Manager - Remote

Overview

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

In Short

• Serve as the primary point of contact for 30-40 Enterprise customers, fostering strong relationships built on trust and collaboration.
• Regularly conduct check-ins and EBRs with customer leadership to understand the unique business objectives and challenges of each customer.
• Partner with your Customer Solution Specialist to onboard and implement Silverfort's solutions for new customers.
• Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria.
• Identify opportunities for expansion based on the customer's evolving needs.
• Analyze key leading metrics for retention and success to ensure customer satisfaction.
• Act as a customer advocate within Silverfort, providing feedback to internal teams.
• Proactively address any customer concerns or escalations.
• Work with Sales and Marketing to identify case studies and create reference items.

Requirements

• Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture.
• Strong technical aptitude (cybersecurity/identity is a plus).
• Demonstrated business acumen and ability to nurture long-term relationships.
• Established ability to build and maintain executive relationships with the C-Suite.
• Experience managing customers with 6-figure+ ARR contracts.
• Excellent active listening, presentation, and communication skills.
• Exceptional attention to detail and organization.
• Strategic thinker with the ability to assess risk and opportunities.
• Motivated team player with incredible interpersonal skills.
• Knowledge in Networking and Information Security.

Benefits

• Opportunity to work in a cutting-edge cybersecurity environment.
• Collaborative and innovative team culture.
• Professional growth and development opportunities.
• Flexible working arrangements.
• Competitive compensation package.