Technical Support Engineer L1 - Remote

Overview

We're looking for a motivated Support Engineer to contribute to new and ongoing projects. This is a great opportunity to grow your IT career in a global company, working with industry leaders in AdTech, automotive, IoT, gaming, and more.

In Short

• Respond to incoming technical support requests via ticketing system, email, or chat.
• Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary.
• Provide initial troubleshooting and resolution for known issues.
• Log and track incidents using the corresponding tools.
• Ensure timely and professional communication with Customers.
• Maintain documentation for support processes and known issues.
• Collaborate with other support engineers and technical teams to ensure issue resolution.

Requirements

• Basic understanding of IT systems, networking, or software troubleshooting.
• Ability to work flexible shifts as part of a 24/7 rotation, including nights and weekends.
• Attention to detail and the ability to follow standard procedures.
• Upper-Intermediate level of English.

Benefits

• Experience in a help desk or support role would be a plus.
• Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow) would be beneficial.
• Knowledge of Windows/Linux OS fundamentals is advantageous.
• Understanding of monitoring and alerting tools would be helpful.