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Technical Support Engineer (Cybersecurity Platform) - Remote

Posted 2 weeks ago
Customer Service
Full Time
Poland
Technical Support
ElasticSearch
BigQuery
SQL
HTML
CSS
HTTP
HTTPS
JavaScript
Cybersecurity

Overview

We are seeking a Technical Support Engineer to work within a highly dynamic AdTech ecosystem with the goal to protect the world from malvertising.

In Short

  • Support Customers (Tier 2) in real time and provide professional technical responses
  • Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL)
  • Work side by side with Customers providing insightful incident reports
  • Communicate with global Customers and provide quick responses and resolutions
  • Work cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time
  • Hold shifts as part of the job (including weekend shifts)

Requirements

  • 2+ years of experience in the technical support domain
  • Experience of Kibana and BigQuery
  • Practical knowledge of HTML and CSS is a must
  • Solid knowledge of SQL
  • Basic knowledge of HTTP and HTTPS protocols
  • Basic understanding of JavaScript
  • Basic understanding of software architecture to assist Customers
  • Advanced level of English

Benefits

  • Proactive and ready to take on responsibility
  • Open to working night shifts
Sigma Software logo

Sigma Software

Sigma Software is a dynamic technology company specializing in the development of advanced tools and SDKs for mobile applications. Their Mobile division is dedicated to creating state-of-the-art solutions that enhance the coding experience for developers, ensuring the delivery of accessible mobile applications. The company collaborates with a rapidly growing technology leader in digital accessibility software, which focuses on making web and mobile offerings accessible to all through AI-enabled products that streamline development processes and reduce risks.

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