Senior Technical Support Engineer - Cybersecurity SaaS - Remote

Overview

Intuition Machines builds enterprise security products with an AI/ML focus. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.

In Short

• Leverage software engineering expertise to diagnose and resolve complex technical issues.
• Provide high-level technical support to enterprise customers.
• Collaborate with Engineering, Product, and Security teams.
• Apply knowledge of security, bot management, and fraud prevention.
• Quickly learn and adapt to evolving product suite.
• Mentor and support other Support Engineers.
• Develop and improve support processes and tools.
• Engage with customers positively and proactively.

Requirements

• Bachelor's or Master's degree in Computer Science or related field.
• Minimum of 5 years of experience in software engineering or technical support.
• Solid background in software development.
• Proficiency in backend and frontend technologies.
• Experience with security principles and fraud detection.
• Ability to adapt to new technologies.
• Excellent problem-solving skills.
• Strong interpersonal and communication skills.
• Self-motivated and proactive.
• Familiarity with ticketing systems and support tools.

Benefits

• Fully remote position with flexible working hours.
• An inspiring team of colleagues worldwide.
• Pleasant, modern development workflows.
• A collaborative environment where ideas are valued.
• High impact with lots of users and happy customers.
• Flat organizational structure with direct interaction with leadership.