Junior Technical Support Engineer (Cybersecurity) - Remote

Overview

We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem.

In Short

• Provide real-time Customer support and professional technical responses
• Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)
• Work closely with Customers providing insightful incident reports
• Communicate with global Customers and provide quick responses and resolutions
• Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real-time
• Hold shifts as part of the job (including weekend shifts)

Requirements

• 1 + years of experience in the technical support domain
• Experience of Kibana and BigQuery
• Practical knowledge of HTML and CSS is a must
• Knowledge of SQL
• Basic knowledge of HTTP and HTTPS protocols
• Basic understanding of software architecture to assist Customers
• Advanced level of English

Benefits

• Proactive and ready to take on responsibility
• Willing to work night shifts