Junior Technical Support Engineer - Remote

Overview

Zero Hash is looking for a Junior Technical Support Engineer, with a background in FinTech SAAS businesses, who is looking to build the infrastructure for Finance 2.0. You´ll be responsible for ensuring smooth technical operations across our client base and tech stack. You will be the public face of the company and interact directly with our partners.

In Short

• Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners
• Support incident response on critical applications and infrastructure issues
• Ability to communicate technical issues to customers
• Triage and troubleshoot system issues
• Work closely with developers and operational teams on escalated technical issues
• Manage Zendesk and JIRA related workflows
• Create alerts and dashboards based on application logs and business metrics
• Strive for zero outages and a low level of production issues.

Requirements

• 1-3 years Experience of technical operations and customer support
• Knowledge of relational/document-oriented databases incl. SQL
• Ability to perform REST API/FIX API troubleshooting
• Familiarity with Python/Bash scripting is a plus
• Familiarity with FIX API/WebSocket API is a plus
• Basic understanding of a blockchain and trading environment is appreciated
• Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie

Benefits

• Chance to earn equity
• Maternity & Paternity leave
• WeWork Membership
• WFH Yearly Stipend
• L&D Stipend (after 6 months)