Fraud Analyst - Remote

Overview

We are seeking a dynamic and results-oriented Fraud Analyst to join our team at Sift within the Managed Services organization. The ideal candidate will bring a strong combination of analytical expertise, strategic thinking, and excellent communication skills to deliver impactful, client-focused fraud prevention solutions. In this role, you will serve as the dedicated fraud analyst for Sift’s fully managed customers, playing a key role in identifying emerging fraud trends, conducting manual reviews to enhance machine learning models, optimizing system performance, and implementing tailored recommendations to improve customer outcomes.

In Short

• Identify potential fraud trends and perform manual reviews to help train machine learning models.
• Optimize Sift’s performance and value for our managed services clients.
• Provide system recommendations and implement them to help clients prevent fraud, increase acceptance rates, and improve other key performance indicators (KPIs).
• Educate internal teams on all topics related to risk, trust, and safety.
• Help develop engaging, trust-and-safety-focused content for the Sift community.
• Become an expert in using the Sift product.

Requirements

• 4+ years of experience as an individual contributor addressing multiple abuse types (e.g., financial fraud, chargebacks, account takeovers, fake accounts).
• Proven experience performing manual reviews of transactions and user accounts to detect suspicious activity and fraudulent behavior.
• Data querying and analysis skills (e.g., Python, SQL, Hadoop, Looker, Spark, scripting, Snowflake, Tableau).
• Relevant industry certifications such as CFE, CPFPP, or ACFE.
• Strong cross-functional communication skills.
• Hands-on experience managing chargebacks, including dispute resolution, and familiarity with chargeback rules and requirements.
• Ability to work both independently and collaboratively within a team.
• Strong problem-solving skills with a proactive approach to addressing customer needs.
• Willingness and ability to travel 2–3 times per year for company events, offsites, and team-building activities.
• Flexibility to work hours that provide coverage for APAC-based customers.

Benefits

• Competitive Compensation: Includes financial rewards, an annual 5% bonus, and stock options.
• Health Insurance Stipend: Support for your medical and health-related needs.
• Sports and Wellness Stipend: Encouraging a healthy and active lifestyle.
• Work From Home Stipend: Support in creating a productive home office setup.
• Education Reimbursement: books, education courses, and conferences to support your professional growth.
• Mental Health Days: Additional paid day-offs to prioritize your well-being.
• Language and Public Speaking Development: English courses and social activities within the company to enhance your communication skills.