Client Experience Associate (International) - Remote

Overview

This role involves ensuring clients have a smooth and delightful experience while providing support and managing inquiries.

In Short

• Join a fast-growing startup focused on petite women's retail.
• Be part of the Client Experience team.
• Respond to and manage client inquiries across various channels.
• Track performance metrics and assist with data collection.
• Facilitate user interviews for feedback and insights.
• Work 40 hours a week in a full-time contract role.
• 2+ years of customer service experience required.
• Fluent English and perfect writing skills needed.
• Familiarity with Slack and Google Sheets is a plus.
• Must be proactive and detail-oriented.

Requirements

• 2+ years of experience in customer service.
• Fluent in English with excellent writing skills.
• Experience with Slack and Google Sheets.
• Attention to detail is crucial.
• Experience in ecommerce or tech startups is a plus.
• Flexibility and ability to multitask are essential.
• Able to translate client experiences into actionable recommendations.

Benefits

• Work in a supportive and inclusive environment.
• Opportunity to grow with a fast-paced startup.
• Engage with innovative technologies in retail.
• Contribute to a mission-driven company.
• Be part of a culture that values data insights and customer satisfaction.