Customer Support Associate - Remote

Overview

As a Customer Support Associate at Short Story, you will ensure our clients have a smooth, delightful experience while working in a fast-growing startup dedicated to petite women.

In Short

• Join the Client Experience team to enhance client satisfaction.
• Respond to and manage client inquiries across various channels.
• Complete clerical and administrative tasks for smooth operations.
• Track performance metrics and assist with data collection.
• Facilitate user interviews to gather feedback and insights.
• 2+ years of customer service experience required.
• Fluent English and perfect writing skills are essential.
• Familiarity with Slack and Google Sheets is preferred.
• Experience in ecommerce or tech startups is a plus.
• Flexible and adaptable to various tasks.

Requirements

• 2+ years of experience in customer service.
• Fluent English.
• Perfect writing skills.
• Familiarity with Slack and Google Sheets.
• Attention to detail.
• Previous experience in ecommerce or tech startups is a plus.
• Must be flexible and able to wear many hats.
• Able to translate client experience into recommendations.

Benefits

• Work in a dynamic startup environment.
• Opportunity to contribute to a mission-driven company.
• Collaborate with a dedicated team of problem solvers.
• Gain experience in the ecommerce and consumer brand sectors.
• Flexible work schedule.