Payment Experience Associate I - Remote

Overview

As a Payment Experience Associate I at Flywire, you will be the first point of contact for customers, guiding them through their payment process and troubleshooting any issues they may encounter.

In Short

• First point of contact for customers at Flywire.
• Provide personalized solutions to payment inquiries.
• Handle customer questions via phone, chat, and email.
• Collaborate with team members and other departments.
• Conduct follow-ups on unresolved requests.
• Collect feedback to improve payment processes.
• Stay updated on product features and company policies.
• Adapt to changing job responsibilities and customer needs.
• Work in a dynamic and global team environment.
• Opportunity for career growth within the company.

Requirements

• Business proficiency in English.
• 2 years of experience in customer support.
• Strong communication skills across various channels.
• Understanding of company products and services.
• Basic troubleshooting and problem-solving skills.
• Familiarity with data entry and reporting tasks.
• Willingness to work weekends.

Benefits

• Competitive compensation including stock options.
• Employee Stock Purchase Plan (ESPP).
• Global Induction Program for new hires.
• Wellbeing programs including mental health support.
• Flexible time off including volunteer days.
• Talent development programs for career growth.