Carrier Manager - Remote

Overview

Shippo is looking for a Carrier Manager to manage key components within its global carrier network, focusing on performance, relationships, and internal processes to ensure a high-quality shipping experience for merchants.

In Short

• Manage relationships with domestic and international carriers.
• Oversee performance monitoring and compliance reviews.
• Identify and track carrier KPIs for improvements.
• Communicate with technical and non-technical stakeholders.
• Maintain documentation for integrations and workflows.
• Lead carrier projects and initiatives.
• Act as a liaison between internal teams and carrier partners.
• Collaborate to ensure platform compatibility.

Requirements

• 3–5 years in partner or account management roles.
• Strong organizational skills for managing multiple projects.
• Proactive problem-solver with a customer-first mindset.
• Familiarity with API documentation and technical discussions.
• Clear communicator for decision-making facilitation.
• Proven ability to build rapport across teams.

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered).
• Flexible vacation policy.
• Company-wide winter shutdown.
• 3 Volunteer Days Off (VTOs).
• WFH stipend for home office setup.
• Charity donation match up to $100.
• Programs for professional growth and learning stipend.
• Regular team and company off-sites.