Customer Success Manager - Onboarding - Remote

Overview

At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service to our users.

In Short

• Join a growing team as a Customer Success Manager - Onboarding.
• Work remotely from the Philippines.
• Focus on client relationships post onboarding.
• Guide new customers through the onboarding journey.
• Train customers on how to use the platform.
• Measure success based on Product Usage Metrics and retention rates.
• Collaborate with Customer Success, Product, and Support teams.
• Must work North American Standard time hours.
• Be tech-savvy and highly organized.
• Provide exceptional support to ensure customer confidence.

Requirements

• Empathy for people and strong communication skills.
• Ability to explain concepts clearly via email, phone, and video calls.
• Passion for helping others succeed.
• Experience in customer success or similar roles.
• Proficient in using technology and customer support tools.

Benefits

• Work from home flexibility.
• Join a remote-friendly company culture.
• Collaborate with a dedicated team.
• Opportunities for professional growth.
• Be part of a company focused on customer success.