Staff AI/ML Software Engineer - Remote

Overview

As a Staff AI/ML Software Engineer within the Connected Customer Experience (CCX) team at ServiceNow, you will build data pipelines, ML models, and secure code that is scalable and reusable, ultimately enhancing the customer experience.

In Short

• Develop real-time and batch ML models using various techniques.
• Integrate user behavior signals to optimize relevance.
• Work with LLM technologies and modern model architectures.
• Collaborate cross-functionally to deploy experiments and measure impact.
• Optimize algorithms in production search pipelines.
• Monitor model performance and iterate using A/B testing.
• Analyze data and build data modeling and pipelines.
• Enhance parallel processing capabilities in cloud environments.

Requirements

• 8+ years of full software development life cycle experience.
• Strong programming skills in Python, Java, SpringBoot, or Scala.
• Experience with ML frameworks like TensorFlow, PyTorch, or XGBoost.
• Familiarity with information retrieval techniques.
• Knowledge of embedding models and session-based personalization.
• Experience with large-scale distributed systems.
• Hands-on experience with real-time ML systems.
• Background in NLP or graph neural networks.
• Experience with A/B testing frameworks and relevant metrics.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Innovative and inclusive company culture.
• Access to cutting-edge technology and tools.