Sr Technical Consultant, IT Operations Management - Remote

Overview

The Sr Technical Consultant will work with customers to help them achieve their business outcomes by providing prescriptive guidance and technical expertise in configuring ServiceNow products, ultimately driving customer satisfaction and business growth.

In Short

• Be the technical expert for configuring ServiceNow products.
• Support process definition and improvement workshops with customers.
• Advise customers on utilizing ServiceNow's standard capabilities.
• Lead design workshops and guide customers in documentation.
• Develop integration and portal components as needed.
• Manage multiple projects and ensure quality of deliverables.
• Provide training and mentoring to team members and partners.
• Up to 50% travel to meet customer needs.
• Promote continuous improvement practices.
• Support sales activities when required.

Requirements

• ServiceNow Certified System Administrator certification.
• 8+ years of configuration/development experience.
• Strong experience with Web Technologies (XML, HTML, JavaScript, etc.).
• Ability to influence and consult in a customer-centric environment.
• Strong interpersonal skills and customer-centric attitude.
• Experience with SaaS technologies.
• Proven team player and team builder.

Benefits

• Competitive compensation.
• Generous benefits package.
• Collaborative and inclusive work environment.
• Opportunities for professional growth.