Senior Technical Consultant - IT Asset Management - Remote

Overview

The Senior Technical Consultant for IT Asset Management at ServiceNow plays a crucial role in helping customers achieve their business outcomes through effective implementation and configuration of ServiceNow products.

In Short

• Act as a technical expert for ServiceNow implementations.
• Support customer engagements and process improvements.
• Lead design workshops for ServiceNow solutions.
• Guide customers in documentation and user story development.
• Oversee project delivery and solution quality.
• Develop integration components with various systems.
• Conduct training and mentoring for team members.
• Manage multiple complex projects simultaneously.
• Promote continuous improvement practices.
• Support sales activities as needed.

Requirements

• ServiceNow Certified System Administrator certification.
• 8+ years of experience in configuration/development.
• Experience in consulting and influencing in a customer service environment.
• Proficiency in web technologies (XML, HTML, JavaScript, etc.).
• Strong understanding of IT/HR/Customer Service systems.
• Excellent interpersonal skills and customer-centric attitude.
• Proven team player with leadership abilities.

Benefits

• Work in a flexible and remote environment.
• Opportunity to work with a leading cloud-based platform.
• Engage with a diverse range of customers and industries.
• Professional development and training opportunities.
• Collaborate with a talented team of professionals.