Senior Engagement Manager - Remote

Overview

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results, ensuring governance is followed and leading the ServiceNow resources on the project.

In Short

• Lead the delivery team throughout the engagement.
• Manage engagement governance, timeline, scope, and financials.
• Collaborate with Sales Account Team and partners.
• Align deliverables with customer goals.
• Apply expertise from Now Create methodology.
• Encourage collaboration and customer agreement.
• Mentor team members for successful outcomes.
• Identify gaps and propose solutions.
• Travel up to 40%.

Requirements

• 10+ years of high-tech/SaaS industry experience.
• 7+ years in Customer Engagement roles.
• Strong cross-functional Project Management experience.
• Experience with ServiceNow products.
• Strong documentation and presentation skills.
• Experience with analytics and understanding of metrics.
• Thought leadership and strategic thinking abilities.
• Excellent negotiation and persuasion skills.
• Facilitation skills for meetings and retrospectives.
• Critical thinking and ability to learn quickly.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Inclusive and diverse workplace.
• Access to cutting-edge technology.
• Supportive team culture.