Senior Customer Story Development Manager - Remote

Overview

The Senior Customer Story Development Manager is a key player on the Customer Marketing team, responsible for identifying target customers, capturing their success stories, and delivering high-quality content.

In Short

• Conduct in-depth interviews to uncover compelling customer stories.
• Act as an advocate for the Customer Marketing program.
• Own the full content development process.
• Maintain and refine the target customer list.
• Work with external agencies for content alignment.
• Build strong partnerships across teams.
• Strong ability to pitch advocacy programs.
• Excellent interviewing skills for storytelling.
• Manage multiple customer stories and projects.
• Experience in creating high-quality content.

Requirements

• 8+ years in IT, cloud industries, or customer advocacy roles.
• Proven track record of delivering compelling customer stories.
• Experience working with large brand customers.
• Strong understanding of marketing and sales priorities.
• Expertise in the AMS market.
• Exceptional communication skills.
• Curiosity for AI and innovation.

Benefits

• Inclusive work environment.
• Flexible work arrangements.
• Opportunities for professional growth.
• Engagement with innovative technologies.
• Supportive team culture.