Principal Customer Success Executive (ServiceNow) - Remote

Overview

The Principal Customer Success Executive (ServiceNow) will develop C-level executive relationships and improve Customer Outcomes leading to product adoption and value realization.

In Short

• Develop C-level executive relationships across customer accounts.
• Improve customer outcomes leading to product adoption.
• Become a trusted advisor to C-level client leaders.
• Engage in value reviews with customers.
• Contribute to customer roadmap development.
• Define and benchmark business value.
• Develop implementation strategies for customer success.
• Participate in account delivery governance.
• Advocate for ServiceNow's best practices.
• Achieve high customer satisfaction metrics.

Requirements

• Experience integrating AI into work processes.
• Canadian citizenship or permanent residency.
• Experience as a ServiceNow platform owner.
• 12+ years in professional services or equivalent.
• Knowledge of multiple ServiceNow product suites.
• Management consulting experience at a top-tier firm.
• Proven track record with Fortune 100-1000 accounts.
• Understanding of digital transformation issues.
• Experience in healthcare/life sciences industry.
• Ability to build trust across multiple customer layers.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Collaborative and inclusive workplace.
• Access to cutting-edge technology.
• Supportive company culture.