Customer Workflow Technology Consultant - Remote

Overview

The Customer Outcomes Senior CSM Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

In Short

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow CSM solutions with a technical architecture designed for long-term success.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities.
• Guide customers in completing required documentation such as business requirement workbooks.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on CSM Solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 8+ years experience as part of a professional services organization.
• Ability to travel up to 50%.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Advanced English skills.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Flexible work arrangements.