Staff Network Operations Engineer - Load Balancers - F5 - Nginx - Federal - Remote

Overview

The Staff Network Operations Engineer will support US Public Sector customers by operating and maintaining ServiceNow’s global cloud network infrastructure, ensuring reliable application traffic delivery.

In Short

• Operate and maintain cloud network infrastructure.
• Troubleshoot network issues and participate in 24/7 on-call rotation.
• Maintain software-defined infrastructure using automation tools.
• Perform software upgrades and security patching.
• Analyze network metrics to prevent outages.
• Support operations in hybrid and public cloud environments.
• Collaborate with Site Reliability Engineering team.
• Create and maintain detailed documentation.
• Drive automation for rapid deployment.
• Evaluate and implement new tools and technologies.

Requirements

• 4+ years of experience in network operations or infrastructure engineering.
• Strong experience with load balancers (F5, NGINX) and routing/switching.
• Understanding of network protocols (TCP/IP, BGP, DNS).
• Experience with hybrid and public cloud environments (AWS, GCP, Azure).
• Proficient in Linux systems administration.
• Familiarity with container technologies (Docker, Kubernetes).
• Experience with monitoring and observability tools.
• Ability to respond to incident resolution.
• Proficiency in automation tools (Ansible, Terraform).
• Excellent problem-solving skills and attention to detail.

Benefits

• Base pay of $125,300 - $213,100, plus equity and variable compensation.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.