Network Operations Engineer - Remote

Overview

The Network Operations Engineer at Megaport is responsible for the operations and maintenance of a global network, providing level 3 support, and ensuring a high-quality customer experience through automation and scalable solutions.

In Short

• Operations and maintenance of Megaport’s next-generation network
• Major network and Level 3 customer incident fault resolution
• Network capacity management activity ensuring availability, forecasting/planning & deployment
• Document all work completed in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented for network equipment
• Maintain technical relationships with vendors and internal engineering teams
• Provide escalation support for network operations centre staff, sales, deployment, and other business units
• Provide technical summaries of proposed, planned, and completed technical work
• Evaluation, testing, and certification of new network hardware, systems and software
• Development and delivery of training to Network Operations staff
• Work with Engineering on network enhancement projects

Requirements

• Passionate about technology and using technology to solve problems
• Strong work ethic and willingness to continuously improve yourself
• Focus on end user experience, taking the extra step so that users can get the most from their services
• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
• Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
• Production experience in Juniper and Cisco hardware platforms
• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
• Linux OS and Perl or Python coding experience will be highly regarded
• Be proactive and self-motivated
• Organized with a strong attention to detail
• Exceptional time management skills
• Have the ability to take initiative and work effectively in a rapidly changing environment
• Ability to work autonomously as well as in remote teams

Benefits

• Collaborative and supportive work environment
• Opportunities for professional growth and development
• Work with leading technology companies
• Dynamic and motivated team culture
• Flexible work arrangements