Technical Consultant - Customer Success - Remote

Overview

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

In Short

• Lead the technical engagement of customer technical requests.
• Build strong relationships with key stakeholders within customer organizations.
• Develop a deep understanding of customers’ existing business models.
• Work cross-functionally with Customer Success Managers and other teams.
• Deliver results in helping achieve company GRR, DRR, and positive NPS score targets.
• Deliver engagements on time and within scope.
• Grow and maintain knowledge of an evolving software solution.
• Drive a consistently positive experience with stakeholders.

Requirements

• Experience with SMB and large enterprise clients.
• Passion for making customers successful.
• Experience problem-solving in various contexts.
• Curiosity and willingness to learn quickly.
• Ability to communicate new concepts effectively.
• Confidence in driving solutions autonomously.
• Proficiency in integrating data source systems with eCommerce platforms is a bonus.

Benefits

• Competitive and equitable market rates.
• Performance and proficiency-based pay.
• Equity in the form of stock options.
• Health and medical benefits.
• PTO and more.