Customer Success Manager - Healthcare and Life Sciences - Remote

Overview

The Customer Success Manager (CSM) is responsible for driving customer interactions and ensuring the delivery of Impact packages, aligning with customers' business outcomes.

In Short

• Oversee customer outcomes engagement and understand customer needs.
• Ensure customers are using the latest product versions.
• Promote customer success stories and processes.
• Maximize value from ServiceNow investments for customers.
• Work with teams to enhance product adoption.
• Resolve escalated client issues quickly.
• Act as a customer advocate within the company.
• Build strong relationships with customers.
• Manage a diverse customer portfolio effectively.
• Support high-level customer advocacy and success stories.

Requirements

• Experience with AI integration in work processes.
• 3+ years in customer professional services.
• Ability to provide independent services.
• Experience in issue resolution through analysis.
• ServiceNow certifications are a plus.
• Strategic technology industry knowledge.
• Familiarity with digital transformation.
• Ability to manage multiple priorities.
• Collaborative team player.
• Understanding of core AI concepts.

Benefits

• Base pay of $97,000-$125,000 plus equity.
• Variable compensation based on performance.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan.
• Family leave programs.