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Senior Customer Success Manager - Life Sciences - Remote

Posted Yesterday
Customer Service
Full Time
CA, USA

Overview

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.

As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space.

We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders.

In Short

  • Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies.
  • Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities.
  • Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies.
  • Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps.
  • Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded.
  • Lead QBRs, executive check-ins and reporting.
  • Proactively identify and manage risks to contract account retention and client satisfaction.

Requirements

  • Exceptional ability in executive relationship management.
  • Experience in strategic account planning.
  • Strong skills in value realization and customer engagement.
  • Ability to identify upsell and growth opportunities.
  • Proven experience in cross-functional collaboration.
  • Strong risk management skills.

Benefits

  • Opportunity to work with a leading company in the life sciences industry.
  • Collaborative work environment.
  • Potential for professional growth and development.
  • Competitive compensation and benefits package.
DocMatter logo

DocMatter

DocMatter is a dynamic and innovative growth-stage company dedicated to transforming collaboration within the medical community. With a rapidly expanding presence among clinicians globally, DocMatter provides a peer-to-peer collaboration platform that enables healthcare professionals to connect, share knowledge, and stay informed about the latest clinical data and therapeutic advancements. The company aims to empower every clinician worldwide by fostering high-quality education and collaboration through strategic partnerships with medical device and pharmaceutical companies, as well as medical societies.

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