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Customer Success Manager - Life Sciences - Remote

Posted 2 days ago
Customer Service
Full Time
USA
100000 - 120000/year

Overview

The Customer Success Manager at H1 is responsible for managing client relationships and ensuring they derive maximum value from the H1 platform, particularly within the Life Sciences sector.

In Short

  • Serve as the primary contact for client engagements.
  • Drive adoption and engagement of the H1 platform.
  • Conduct regular business reviews to track KPIs.
  • Plan and execute user training sessions.
  • Empower users with self-service capabilities.
  • Manage multiple complex projects across client organizations.
  • Analyze program performance metrics and identify trends.
  • Deliver executive-level presentations on impact and ROI.
  • Monitor customer sentiment and mitigate risks.
  • Collaborate with internal teams to resolve client challenges.

Requirements

  • 5+ years in Customer Success or Account Management for an Enterprise SaaS company.
  • Experience in or with Life Sciences is a plus.
  • Project management experience with complex accounts.

Benefits

  • Competitive salary of $100,000 to $120,000 per year.
  • Variable commission based on personal performance.
  • Stock options available.
H1 logo

H1

H1 is a forward-thinking company dedicated to ensuring that access to quality healthcare information is recognized as a fundamental human right. With a mission to enhance doctor interactions globally, H1 leverages data and AI technology to provide groundbreaking medical insights that lead to improved patient outcomes and a more equitable drug development lifecycle. The company focuses on building trust in healthcare systems and promoting health equity. H1's Commercial team plays a vital role in connecting patients with the right healthcare providers by collaborating with health insurance plans and digital health companies, aiming to create innovative solutions that enhance the patient experience.

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