Senior Customer Success Manager, Life Sciences - Remote

Overview

The Senior Customer Success Manager – Life Sciences is responsible for managing client partnerships and ensuring optimal use of Life Sciences solutions.

In Short

• Manage and grow client relationships at all levels.
• Support sales efforts to increase revenue per customer.
• Build and implement strategies to drive customer success.
• Serve as the primary point of escalation for customer concerns.
• Collaborate with internal stakeholders for a seamless customer experience.
• Experience in a customer-facing role within a data/tech company.
• Proven success in building and scaling customer success in SaaS.
• Proficiency in data analysis and interpreting results.
• Excellent communication and relationship-building skills.
• Empathetic approach to team building and business practices.

Requirements

• Experience in a customer-facing role within a data/tech company.
• Proven success in building and scaling customer success in SaaS.
• Proficiency in data analysis including interpreting results.
• Curiosity-driven with a willingness to experiment and adapt.
• Excellent communicator and relationship builder.
• Strategic leader focused on execution and engagement.
• Empathetic approach to team building.

Benefits

• Remote work with occasional travel.
• Opportunity to work with C-level clients.
• Engagement in a growing industry.
• Supportive team environment.
• Professional development opportunities.