Senior Customer Success Manager, Life Sciences - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

In Short

• Drive Customer Success outcomes by managing and growing our accounts
• Develop executive-level understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
• In partnership with sales, support and identify growth opportunities across your portfolio
• Maintain and improve high customer renewal rates and reduce churn
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing
• Innovate new ideas to drive productivity, scalability, and discovery of best practices
• Help create a company-wide culture of customer-centricity

Requirements

• Minimum 10 years of relevant experience, with 5+ years of focus on strategic, healthcare customer-facing work
• Strong focus on learning and understanding the goals and strategies of our customers
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Excellent communication and presentation skills

Benefits

• High-performance culture
• Remote-friendly work environment
• Opportunities for professional growth
• Collaborative team atmosphere
• Commitment to diversity and inclusion