Customer Success Executive - Banking - Remote

Overview

The Customer Success Executive (CSE) is responsible for managing post-sale customer relationships, enhancing customer satisfaction, and driving retention through effective delivery of ServiceNow offerings.

In Short

• Owns post-sale customer relationships to drive satisfaction and retention.
• Provides strategic recommendations and mentorship to customers and internal teams.
• Leads high-complexity transformations aligned with customer objectives.
• Identifies professional services pipeline opportunities.
• Standardizes delivery methodologies for operational excellence.
• Mentors team members across the Customer Success family.
• Integrates AI into work processes and decision-making.
• Collaborates with cross-functional teams for innovation.
• Resides in Montreal or nearby area.
• 10+ years of related work experience required.

Requirements

• Experience in leveraging AI for business processes.
• Canadian citizenship or permanent residency.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively.
• ServiceNow certifications preferred.
• Experience in mentoring and guiding teams.
• Ability to articulate AI system design and implications.

Benefits

• Flexible work environment.
• Opportunities for professional growth and development.
• Inclusive workplace culture.
• Access to innovative technology and tools.
• Supportive team environment.